DMG MORI SERVICE

Integrated solutions for optimization of digital service processes.

  • my DMG MORI – Customer Portal: for consistent service optimization
  • NETservice: direct remote communication with the DMG MORI service


my DMG MORI

my DMG MORI Customer Portal – Your online service manager

The customer portal my DMG MORI is the digital solution for optimizing all service processes. Easy, quick and free for all DMG MORI customers.

Visiting mydmgmori.com, you can request your personal access. After successful login, all of your DMG MORI machines are clearly arranged at the home page.

MORE SERVICE
MORE KNOWLEDGE
MORE AVAILABILITY

MORE SERVICE


  • No queue: simple online problem description
  • Pre-completed service inquiries:​​​​​​​ send machine details, photos or videos
  • Comprehensive processing: the "right” service expert processes the inquiry with priority

MORE KNOWLEDGE

  • Complete machine history: all machine events can be called up in a structured way
  • All documents are digital: library for technical and commercial documents available
  • Real-time view of processing status: more transparency for service and spare part inquiries

MORE AVAILABILITY

  • Free access 24 / 7: from everywhere and at any time
  • On every device: computer, smartphone or via CELOS
  • Your portal, Your rules: the customer determines what he sees

Service & maintenance for a heterogeneous machine park

With an easy upgrade from my DMG MORI to WERKBLiQ, you can benefit from all advantages of the customer portal at once for all machines. WERKBLiQ is your solutions for service and maintenance of the whole shopfloor.

HIGHLIGHTS

  • 100 % control & optimization of service and maintenance processes
  • Complete transfer of all information from my DMG MORI into WERBKLiQ
  • An integrated solution for the entire shopfloor
NETSERVICE

Direct remote communikation

The NETservice especially has been developed to meet high requirements of customers in the machine tool industry and provides direct remote communication with the DMG MORI service. The main advantages are, in particular, the multi-user conference, maximum data security and optional plug-and-play connection of the SERVICEcamera of DMG MORI.

NETservice
SERVICEcamera​​​​​​​

NETservice

Reduce machine downtime on a remote basis

  • Operators, hotliners, service technicians and experts work together and communicate thanks to the multi-user conference
  • Transparency ensured by logging all service activities
  • Direct installation of document updates possible
  • Optional connection to the SERVICEcamera

​​​​​​​Prerequisite: DMG MORI Connectivity

SERVICEcamera​​​​​​​

Remote service visual support 

  • Livestream from the machine directly to the DMG MORI hotliner for higher resolution rates
  • Plug-and-play connection without pre-configuration between the SERVICEcamera and NETservice by means of DMG MORI Connectivity​​​​​​​
  • Fast and secure 5G Wi-Fi transfer
  • Splash-proof housing
  • Integrated lighting and laser pointer
CELOS APPS – SERVICE 

CELOS Service APPs provide you with targeted troubleshooting support and intelligent machine maintenance.

Overview

An overview of Integrated Digitization

Find out more about DMG MORI products and solutions for ongoing digitization– from the planning and preparation stages right through to manufacturing, monitoring and service.

Downloads

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